Hi all,
I have a VDI2012R2 farm with personal desktop collection. All VMs in collection are Win7.
There are a number of client computers from outside that cannot connect to VDI VM. The connection is stuck on 'Configuring remote session...'. After period of time I got a message: "This computer can't connect to the remote computer. Try connecting
again. If the problem continues, contact the owner of the remote computer or your network administrator."
I have checked a TerminalServices-SessionBroker -> Operational logs and found this "This connection request has timed out. User could not log on to the end point within the alloted time. Remote Desktop Connection Broker will stop monitoring this
connection request.". Other logs are fine, I see that broker found necessary VM and succesfully processed the connection request.
If I tried to connect from other client PC - everything is ok. All clients, VMs, VDI servers and HyperV Hosts are fully updated. Affected clients are with different OS's (Win8.1, Win Server 2008R2, Win Server 2012R2).
What can cause these problems? Additional troubleshooting steps needed.