Our accountant has all of a sudden not been able to log on to our Windows Server 2003 R2 Standard Edition via Remote Desktop Connection. Other remote users can still log on, and her logon on the host computer works, but her remote login (from several different computers, both PC and Mac) does not work. We are a very small company and the guy my boss calls for IT is unavailable, so I am attempting to troubleshoot and fix this problem. If you attempt to log in remotely, you put in her username and password, the login rectangle just freezes, the username and password are greyed out and the cursor drags a black pixelated line. Earlier today, the login rectangle (not the whole screen, just the login area) would turn black. Now it just sort of freezes, and all you can do is drag the cursor around and make big black pixelated lines. (Update - it's turning black again)
She said it happened after she had a crash with Excel. Her login works fine on the host computer, but remotely the login does not work from anywhere. Everyone else's remote login works fine. If anyone out there has some idea of what's happening
and thoughts on how it could be fixed, I would very much appreciate it, as we need our accountant! Thanks in advance.