I've been trying to find an answer to this issue and so far have not found anything that hasn't been done. We run around 20 different RDS Gateways and some of them crash more often than others. All of them are patched via WSUS and are fully up to date with
patches. My searches on the issue typically date back to years prior so the KB's listed dated at best along with the patches.
Events reported when crashed happened:
Log Name: Application
Source: Application Error
Date: 12/18/2019 10:17:41 AM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: CBGW1.SubDomain.MyDomain.net
Description:
Faulting application name: svchost.exe_TSGateway, version: 6.3.9600.17415, time stamp: 0x54504177
Faulting module name: aaedge.dll, version: 6.3.9600.18698, time stamp: 0x5918b11c
Exception code: 0xc0000005
Fault offset: 0x000000000008ea19
Faulting process id: 0x9c4
Faulting application start time: 0x01d5b583fc442b10
Faulting application path: C:\Windows\system32\svchost.exe
Faulting module path: c:\windows\system32\aaedge.dll
Report Id: 881df329-21a9-11ea-836a-9f29d5f5da0d
Faulting package full name:
Faulting package-relative application ID:
Log Name: Microsoft-Windows-TerminalServices-Gateway/Admin
Source: Microsoft-Windows-TerminalServices-Gateway
Date: 12/18/2019 10:17:35 AM
Event ID: 700
Task Category: (1)
Level: Critical
Keywords: (33554432)
User: NETWORK SERVICE
Computer: CBGW1.SubDomain.MyDomain.net
Description:
The following exception code "3221225477" occured in the RD Gateway server. The RD Gateway will be restarted. No user action is required.
Crash Dump that was generated:
This dump file has an exception of interest stored in it.
The stored exception information can be accessed via .ecxr.
(9c4.54c): Access violation - code c0000005 (first/second chance not available)
ntdll!NtWaitForMultipleObjects+0xa:
00007ff9`20800d0a c3 ret
0:005> .ecxr
rax=00007ff8fcc51018 rbx=0000000000000000 rcx=00000078e49b4f48
rdx=0000000000000000 rsi=0000000000000000 rdi=00000078e49adb80
rip=00007ff8fcc3ea19 rsp=00000078e148f990 rbp=00000078e49b4f38
r8=0000000000000000 r9=00000078e49d2fe0 r10=0000000000000000
r11=00000078e148f970 r12=0000000000000000 r13=0000000000000055
r14=00000078e49b4f48 r15=00000078e49aef18
iopl=0 nv up ei pl zr na po nc
cs=0033 ss=002b ds=002b es=002b fs=0053 gs=002b efl=00010246
aaedge!CAAHttpServerConnection::OnWriteToServerComplete+0x159:
00007ff8`fcc3ea19 899e14600000 mov dword ptr [rsi+6014h],ebx ds:00000000`00006014=????????
aaedge.dll version is 6.3.9600.18698
I'm having a hard time finding a resolution that hasn't already been looked at or tried and trying to find some other avenue to troubleshoot the issue.
Thanks for any help!
Craig