Hello All,
We are experiencing some issues in our RDS environment. The weird thing is that it happens to only a handful of users.
RDS Environment
Our RDS environment consist of a connection broker and 2 application servers. All of which are running Server 2012 (non R2). All applications are started as a remoteapp from a Windows 7 or 8(.1) update 1)) machine. Users working on a axel thin client do not have this issue.
The Problem(s)
1). While using outlook some users complain that outlook freezes the whole time. Sometimes this just happens once and than it works fine. Other times it happens multiple times a day. They experience it while searching for mail, or browsing trough their mailbox, sometimes even while switching folders.
During the freeze a balloon pops-up and displays trying to connect to exchange. When i run a ping from the machine with the problem the servers report a ping time of <1ms. When i redo the ping on a server i don't see any difference. We have already tried to repatch the 'problem' users, this had no effect. (Even when we repatched them near another user with no problems.) We tried disabling hardware acceleration, i've read that this sometimes could solve the freezing issue. Although in our case it didn't help at all.
2). This issue involves the full office suite. Sometimes, some users report that after an period of using ctrl + c/x/v/z etc. they cannot use the ribbon to make selection, and their right mouse button seems to dysfunction.
Example: Cannot switch signature; cannot color cells; cannot switch printers.
The solution we have found that works for a limited amount of time is logging off their session on the connection broker.
I haven't able to find what could be casing this issue, and i cannot reproduce it myself. Although i'm using these shortcuts all the time.
This is all the relevant information i can think of for now. In case i've missed something i will provide the missing information.
Appreciate all the help/thoughts to help me fix (or even narrow down) the issues.
Kind Regards,
Niek
