Hello all,

We have been transitioning some of our remote servers from 2012 R2 or 2016 to 2019 when we recently saw this issue. We have an application that is installed on the server and published as a RemoteApp for the users. When the application launches, there is a Splash Screen that shows the version and information about the app while it is loading. As the Login dialog box for the app is opened, the Splash Screen is closed several seconds before it opens. The problem is that the Splash Screen is stuck on the screen. If the Advanced RemoteFX setting in Group Policy is active, the screen will remain in full and if it is disabled, it will leave a Black Box in the exact location that the Splash Screen had been. 

There is another thread about this in Terminal Services and there are no answers or responses since May (except what I have recently added). This is exactly what we are also seeing. (I cannot post the link as the system will not allow me)

Really do not want to have to pay Microsoft for an incident to get an answer as to why this is not working as it does in 2012 R2 and 2016 without any issues. The version of 2019 is Version 1809 Build 17763.652. For the Client PC, this happens with Windows 10 Version 1809 Build 17763.503 and Windows 7 Version 6.1 Build 7601 SP1.

Any help would be appreciated.

Thank you,

Stephen

Hi ,

I am using Windows 10 Thinkpad In KVM and my base machine OS is Linux , Its my working organization laptop

Since 1 week start facing RDP issue to login to servers.

Error is when i try to connect servers ( Jumpbox servers)" There is no remote desktop client access license in this computer"

If i try to delete MSLicense key from Registry HKEY_LOCAL_MACHINE\SOFTWARE\MICROSOFT\MSLicense  and then restart system and If I try I getting RDP windows this time but I facing new error Called:"requested session access is denied"

When i try check in registry key MSlicense key generated or not after restart,, I found its not generated

I have also read one suggestion to rename the Machinekeys folder in C:\ProgramData\Microsoft\Crypto\RSA . I tried this as well

but It did not helped me to resolve the issue.

I have also delete MSLicense key from HKLM\Software\Mircrosoft and re-generated with  administrator command "regsvr32 mstscax.dll">>MSlicense key generated but issue is not resolved and facing same error >>> requested session access denied 

Note: I was able to use connect RDP since 1 week before  not sure what went wrong

and my user is working fine able to connect RDP in my colleague laptops

however I'm not able to connect RDP from my colleagues Users or my user in my Laptop only

Kindly suggest the resolution in my case

Thanks

Abhiram

Email: abhiram_yadugiri@hotmail.com

When I try to log in on my farm trough the webaccess or a local rdp file, for the first time every thing go perfect. but when I close mine session (disconnect) and try to log in again I get a new session(not always), when I close the new rdp connection and try it again I come back in my old(first) session. I can't reproduce the problem.. sometime it works for a week perfect and then it starts again. This problem occurs on the LAN and connections trough the RDSGW.

RDS Farm of 2 servers (Windows Server 2008 R2) with RDS Connection Broker on a separate R2 server. Farm is using DNS round robin:farm01.mydomain.com (refers to the 2 session host servers). I am using ip redirection without NLB, the RDS servers are configured trough powershell so they have the same settings

some problems that I have fount in the logfiles:

• Access to the WMI interface on Remote Desktop Session Host server farm01.mydomain.com was denied. Add the Remote App and Desktop Management computer to the TS Web Access Computers security group on farm01.mydomain.com.
  Error Code: 0x80070005

The problems I am currently facing is produced in a demo environment configured as follows:

1x DC server (DC01) also the lic server
2x RDS server (RDS01/02)
1x RDS Connection broker (RDCB01)   I have created a farm named "farm01.mydomain.com"
1x RDS Web access server (RDWA01)
1x RDS Gateway (RDSGW01)
(All the Servers are installed with Windows server 2008 (R2) SP1, and have the latest update.)

I have tried some fixes for dns round robin.
I have checked my configuration.
The servers all updated.

Any suggestions? I have read a lot's of forums and blogs, but tell now I haven't find any solution.

Current Setup

2x RDS Brokers – Server 2012 R2

1x RDS SQL Database / RD License / RD Web Access / no RS Gateway configured

Round Robin DNS configured to both Brokers – working as intended

5x RDSH 2012 R2 servers for PROD collection

2x additional RDS 2012 R2 servers yet to be added

The environment is used to connect to either a DEV, TEST or PROD app. Separate collections are setup for each. Domain Users have access to the collections and apps. Security to the apps is handled by the app itself with separate login requirements.

The Problem

I have built two new RDSH servers to help with capacity as the number of users has increased dramatically since the solution was released many years ago. When I try and add these new servers into the current PROD collection, I get an error “Unable to retrieve collection properties” and the wizard ends.

However, and here’s the odd part.  When I create a new collection, I can add the two new servers plus one of the other PROD RDSH servers (I removed it as part of testing) to the newly created collection. I also have the same problem if I try just adding one of the old RDSH servers too. If I remove one of the RDSH servers from this Test Collection I can’t then re-add it back again. I have to scrap the collection completely and build a new one.

I’ve switched RDMS logging on and the logs don’t tell me anything I don’t already know – copy of log below (redacted server names). All servers im testing with are at the same current patch level too.

AddRemoveSessiontoCollectionWizardTask.Execute::<exisitingserver.domain.com>

RdmsUI: RDManagement\Add-RDSessionHost -CollectionAlias TEST -RDSHServer System.String[] -RDManagementServer <Broker1.domain.com>

AddRemoveSessiontoCollectionWizardTask.Execute:: RDMSModel.Instance().RdmsServerName-<Broker1.domain.com>

CommandLetExecutor: Job Progress Received for cmdlet: RDManagement\Add-RDSessionHost - Progress : 0 - -1% completed

CommandLetExecutor: Job Progress Received for cmdlet: RDManagement\Add-RDSessionHost - Add-RDSessionHost - 0% completed

CommandLetExecutor: Job Progress Received for cmdlet: RDManagement\Add-RDSessionHost - Progress : 0 - -1% completed

CommandLetExecutor: Job Progress Received for cmdlet: RDManagement\Add-RDSessionHost - Verbose: Input - -1% completed

CommandLetExecutor: Job Progress Received for cmdlet: RDManagement\Add-RDSessionHost - Verbose: Input - -1% completed

CommandLetExecutor: Job Progress Received for cmdlet: RDManagement\Add-RDSessionHost - InlineScript - -1% completed

CommandLetExecutor: Job Progress Received for cmdlet: RDManagement\Add-RDSessionHost - InlineScript - -1% completed

RdmsUI: Workflow 'RDManagement\Add-RDSessionHost' failed: System.Management.Automation.RemoteException: Unable to retrieve the session collection properties.

RdmsUI: Job finished for cmdlet RDManagement\Add-RDSessionHost

Has anyone encountered this problem before and if so, how did you solve it? Is this an issue with the RDS SQL database?  If so, is there way I can fix it? Restoring isn’t an option as we don’t know how long its been like this and would take far too long in going through backups.

Thanks

We're running a single RDS setup with Windows Server 2016 Standard and about 2 weeks back we started to experience Windows Start Menu and Taskbar issues where these functions would suddenly stop working for all of the RDS users.  We are not using profile disks and each user connects to the RDS via our gateway server and their profile is stored locally on the RDS server.  No desktop or Start Menu redirection is setup.  We have 25 RDS CALs and there's normally about 20 users logged into the RDS server.  The server is a physical server running a 12core Intel CPU with 32Gb of RAM and an NVME SSD Intel disk.

The desktop apps like Microsoft Office will continue to function fine but if you minimize the running apps, the user can not click on the minimized apps as the Taskbar doesn't respond along with the Start Menu.  The only thing that currently works is to logout the user session using Task Manager or to reboot the server.  When the user reconnects and gets a new session, the Start Menu and Taskbar will work for several hours before it goes back to the locked state.

I have read quite a few posts and I have re-installed the Windows apps with the following PS script:

Get-AppXPackage -AllUsers | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register “$($_.InstallLocation)\AppXManifest.xml”}

I have run a full sfc /scannow and checked the health of the windows image.  These all complete fine without issue.

Tonight I have found some older posts from 2017 about Server 2016 RDS black screens that are caused by duplicate Windows firewall rules getting created for each user every time they login.  While we don't have the black screen issue, I'm wondering if our issues with the Start Menu and Taskbar could be related to this same duplicate firewall rules for each user.  When I checkedHKLM\SYSTEM\ControlSet001\Services\SharedAccess\Parameters\FirewallPolicy\RestrictedServices\Configurable\System on our RDS, I am seeing thousands of entries.

Does anyone know if these duplicate firewall rules can cause the Start Menu and Taskbar issues?  If so, what's the proper way to delete them?

Thanks for any input.

Ken 

Hi all,

I know this is issue is about Adobe but I asked the question there two weeks ago and no replies so I'm trying my luck here.

I have 2 Terminal servers 2012 R2 with different reader versions, 1 has Adobe reader XI and the other has Acrobat Reader DC version 2019.010.20098

When I login to the server with XI and I want to save a file from the program to a redirected drive I have no problems. However, when I try the same on the server with DC I get this alert: "The document could not be saved, access denied".

On the problematic server I am able to save files to that location by copying and pasting or even from office apps saving new \ existing files to the redirected location.

Also, these servers are used to work with SAP. On the problematic server, when a user tries to save a file from SAP to the redirected drive it gets the alert about "disk used for temporary files is full".

Any help would be appreciated.

Hello,

I am trying to get RDG,NPS and MFA working and am having a heck of a time. I seem t be stuck with an NPS DLL error for what I am assuming is the Azure NS extension I downloaded. I have tried uninstalling the NPS extension with no success. Anyone have any other idea?

EventID: 6273

Reason: Code 21

Reason: An NPS extension dynamic link library (DLL) that is installed on the NPS server rejected the connection request.

Hello everyone,

I am tring to setup RDG with MFA on Windows 2016. I have followed countless instructions and cannot seem to get the NPS part work. I can log int the remote desktop without issue however it never authenticateswith Azure. When I look that the logs for NPS I see absolutley nothing, when I check the logs for the NPS extension its the same nothing. I just cant figure out what part I am doing wrong and there be nothing in the logs. Let me know if anyoe has some suggestions.

Two Questions: 

1: If I have an RDP license on an old server, and I want to transfer it to a new one, do I have to log into that old server to remove it and migrate it over? Or is it possible to just activate the license on the new server without disconnecting it? 

2: An error message comes up when logging into the remote desktop "No Remote Desktop license server is available. Remote desktop services will stop working in xx days if this computer does not contact at least a valid windows server 2016 license server." Is this coming up because I just tried to activate the license without disconnecting it from the old server? 

Thank you. 

I am trying to get rid of the error notification below:

I have the following configuration:

• Server 2016 w/ latest updates
• single server handling RD Web, RD Gateway, RD Connection broker
• 3 RD Session host servers
• SSL certificate for remote.example.com
• Created an internal DNS record that points remote.example.com to RDG.example.LOCAL

I have tried doing the following, but it always gives me the error below when I try to connect:

• Change the RD Published Name
• https://gallery.technet.microsoft.com/Change-published-FQDN-for-2a029b80
• Add an RDP property for alternate full address
• https://serverfault.com/questions/524092/rds-rdweb-and-remoteapp-how-to-use-public-certificate-for-launching-apps-on-s

Any input on what I can do to resolve this?

Andy Morales (Blog)

Hi All,

  How to continue use the remote desktop services manager, TSADMIN.msc in win2016 server OS ? Is there a alternative solution for this request ? Thanks.

Lee

I am using remote desktop to remote from a Windows 10 client to a window 7 machine and printer re-direction is not working.  I have enabled this in the remote desktop connection setting but the printer does not get mapped.  I have ensured they are using the same driver.  There are no ports re-directed on the windows 7 machine (so no TS01 ports).  Any idea's?

Thanks

Hi,

We deployed a virtual hybrid RDS architecture as follow:

- 2 Domain Controllers on 2016 (Licence server)

- 1 Broker on 2016 (no gateway)

- 3 Application server used as remote app on 2012R2

- A cluster of 2 TSE servers (RDSH) on 2012 R2

It works almost well i just got a little problem, sometimes when we try to connect on remote app ou directly via RDP we got a connection error, like when the server is offline, but when i ping ther server during the blocage i don't lose any packet.

When we try a second time it works as usual.

I tried to troubleshoot it myself, found some event (227) on the broker and the RDSH (110/226) found nothing that can resolve that on google, or maybe i'm just not looking to the right spot.

Could you me find out what's the matter ?

Hi,

Ive recently deployed the HTML5 Web Client, at an existing RDS 2016 setup, using this guide:

https://custominterfacesolutions.com/html5-web-client-microsoft-remote-desktop-services-2016-steps-install-rd-web-client/

The setup contains 1 x RDWeb server, 2 x RDGW and 2 x Connection brokers.

A single public trusted wildcard certificate is used, for the entire RDS setup, containing the domain name, that the servers is belonging to.

Im able to login to the Web Client, and see all the published applications, that is available.

But when trying to connect, i then get an certificate error, containing the name of the Remote Desktop Session host...

Ive managed to find the certificate at the Session Host, containing the same thumbprint as the one on the picture.

Added the certificate to the trusted root cert auth, across all the frontend RDS servers (Web,GW,CB) - but that didnt help.

What seems to be the problem, since i cant find any solution to this error?

Hi,

we got an terminalserver environment with Server 2016, with RD-Web-Access, two connection brokers and many collections and RD Session Hosts.

This Environment is in Domain X, we have a collection where Users from domain y (trusted) can connect to collection RemoteCOLL

X\L_RemoteCOLL (domainlocal) with y\g_RemoteCOLL-2x (global groupe) with remoteuser

Last Friday everything was fine, only known change, in Domain y we updated Exchange to CU13, with Forrestprep (but maybe this is just coincidence.)

At Monday, no connection possible over broker... not autorised.

direct connection to the RD Session host is working.

Connection over Broker for Users from the broker domain x, working.

Connect from domain Y, not autorised... 

Any ideas? 

Hi all,

Windows server 2003 Enterprise physical server convert with using "Disk2vhd" now this VM running on Windows server 2019 standard Hyper-v platform. in previous we are using "mstsc" to get remote this server but after converting this server cannot get remote desk top. run >> mstsc >> "my server IP " >> connect >> prompt user name password window after providing credential pop-up this massage 

                                            "The system log you on due to the following error 

                                              The workstation driver is not install 

                                              please try again or contact your system administrator"

someone know the solution Please help me.

Hi,

I'm running +10 Windows Server 2019 machine as virtual machines in Hyper-V.

I'm facing the issue that when logged on with RDC to these servers, that my keyboard and mouse frequently stop working on the remote machine, on the local machine all works normal.

Sometimes this is every couple minutes, sometimes it take 30-60 minutes.

Best solution so far is close the RDC connection and re-open the remote desktop. However sometimes the input is responding again after a minute or a couple of minutes.

I've tested with the task manager open on CPU screen, when the mouse/keyboard isn't responding, you can see that the task manager refresh the CPU screen as normal.


This is happening when logged on as administrator, and ALSO as client in my RDS Host.


Server: Windows Server 2019 Standard 1809, 8GB RAM, 4x CPU
Client: Windows 10 Pro 1903, RDC 15-Bit Color


I believe this is a bug in Windows, as i can't reproduce this behaviour when logged in from a Windows 7 client machine.

Do other users see similar situations?

Has someone found a solution for this?