Greetings,
We currently have issues with opening the access to people working outside of the office for our VDI solution.
We recently bought the SSL certificate and we got a domain name already (let's call it domainname.com) as well as a local AD (let's call it local).
People at the office have no problems connecting to the server's local addresse (let's call it server.local), but whenever someone tries to open a RDP connection at home at server.domainname.com it does not work, even if the connection is initiated through
https://server.domainname.com/RDweb.
Whenever the RDP is started, the certificate is validated but after the user type his/her credentials in we get:
"Your computer can't connect to the remote computer because an error occured on the remote computer computer that you want to connect to. Contact your network administrator for assistance."
In the even logs, on the home computer I have the following (under RemoteApp and Desktop Connections":
"Remote application (server.local) is launched on RemoteApp and Desktop connection (server.local) but no stored credentials are used for single sign on. (Reason - RemoteApp and Desktop connection does not exist)". Event ID: 1041
Under the server, I have Event ID: 301 in TerminalServices-Gateway, the exact log is (sorry that server is in French):
L’utilisateur « local\user » sur l’ordinateur client « 0.0.0.0 (censored home IP) » ne répond pas aux exigences de la stratégie d’autorisation d’accès aux ressources et n’a pas été autorisé à se connecter à la ressource « server.domainname.com ».
L’erreur suivante s’est produite : « 23002 ».
Translated:
"The user “local/user”, on client computer “ 0.0.0.0 (censored home IP) ”, did not meet resource authorization policy requirements and was therefore not authorized to resource “externalURL”. The following error occured: “23002”.
Does anyone got an idea as to what the problem could be and how it could be resolved?
Thank you in advance for your time and help.